Frequently Asked Questions
Answers to Your Questions
WHAT LOCATIONS DOES SIRDAB DELIVER TO?
We serve all areas in Kuwait!
Our team ensures that all items are properly wrapped and protected, carefully packed, and safely transported to your home. Upon arrival, we unwrap and assemble items, and place it in your desired location, leaving you with a hassle-free experience.
HOW DO YOU PRICE ITEMS?
Sirdab uses our own algorithm to determine the fair price for each item. Initial pricing is set based on the item category, its original value, and our assessment of its condition upon inspection and cleaning.
Our pricing is regularly updated to reflect the market.
HOW DO YOU KNOW AN ITEMS ORIGINAL PRICE?
"Original Price” is what the seller paid for the item originally, or, in the case of discontinued or overstock items, what the seller estimates the item would sell for if new.
We do our best to verify original prices and brand names to avoid misrepresentations, but we still rely heavily on sellers for this information. As such we encourage you to do your own research as well.
Should you see any errors in our catalog, send the item image and your verification source to firstname.lastname@example.org and we’ll get it corrected right away.
ARE YOU CERTIFIED AUTHENTICATORS?
We do our best to accurately depict every item we receive, but we are not certified authenticators. When buying used furniture, it is important to remember that every item is unique. We rely heavily on our sellers for item information, and while our team makes best efforts to identify any issues or mistakes, we cannot guarantee 100% accuracy given our volume. Please take the time to do your research before making a purchase if needed.
IS THE FURNITURE CLEAN?
We proffesionally clean all items before wrapping and storing them in our warehouse. Please note that because most of the items have been previously used, we can't guarantee that they're 100% clean.
HOW CAN I TELL WHAT CONDITION THE ITEM IS IN?
Each item online falls under one of these categories:
New: Item was previously purchased but has not been used.
Like New: Item is in almost perfect condition with no signs of use.
Excellent: Item has minimal defects, stains, or signs of wear.
Gently Used: Item shows gentle wear expected with use. There might be minor dents, tears, or nicks. Most furniture falls into this category.
Fair: Item is fully functional but has noticeable stains, tears, or defects.
Salvage: Item shows signs of heavy use. The item may require repair or have functional defects.
ARE THE PHOTOS ACCURATE?
Absolutely. We photograph each item with studio lighting and high-definition photography so that what you see is what you get.
HOW MUCH IS DELIVERY?
Our delivery fees are determined by the size of items and are calculated at checkout.
Delivery fees based on size:
2KD for Small Items: Decorative accents, Accessories, Cushions, Table Frames, Table Lamps…
5KD for Medium Items: Accent chairs, Accent tables, Benches, Coffee tables, Dining chairs, Rugs, Floor Lamps, Dividers, End tables, Headboards, Mirrors, Stools, Trunks…
10KD for Large Items: Sofas, Media units, Bed frames, Bookcases & Shelving, Cabinets & Sideboards, Chaises, Dining sets, Dining tables, Dressers, Home office desks, Loveseats, Recliners, Sectionals, Sofa beds, Utility tables, Wardrobes…
If three or more medium items are selected, the shipping cost will be calculated as if it were a large item, at a cost of 10KD.
HOW SOON CAN YOU DELIVER?
We usually take 1-3 days to complete a delivery.
DO YOU ALLOW WAREHOUSE PICK UPS INSTEAD OF DELIVERIES?
As for now, our warehouse is not open to the public. All purchases have to be completed online and delivered.
WHAT'S SIRDAB'S RETURN POLICY?
All sales are final once the item is accepted and delivery is complete.
You will have the opportunity to carefully inspect your items at the time of delivery. It is your responsibility to inspect your pieces prior to accepting them to ensure that you are 100% satisfied with your purchase.
You may reject an item during the time of your delivery. You will receive a full refund, excluding the delivery fee, using the same payment method.
SHOULD I TIP THE DELIVERY TEAM?
You are under no obligation to tip, but are welcome to provide a tip if you feel you’ve received exceptional service. Sirdab personnel are not permitted to solicit tips under any circumstances.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Email us at email@example.com